Rotorua Native Tours Cancellation & Refund Policy Any cancellation by you must be initiated by telephone to the Rotorua Native Tours office at +64 21 0272 3650 OR by email to book@rotoruanativetours.co.nz. We will acknowledge your cancellation by email. In certain cases you may be eligible to receive a full or partial refund depending upon: … Continue reading Cancellations and Refunds